Toolfroid is committed to protecting your privacy and takes very seriously the respect of its obligations as regards the security of the information of its customers. We are clear and transparent about what information we collect and how we use it.
Where do the data come from;
What we do with these data;
How we store the data
To whom we transfer or disclose these data;
How do we approach your data protection rights;
And how we comply with data protection regulations.
All personal data is collected and processed in accordance with French and European data protection laws.
Personal data we collect
By "personal data" we mean any data about you that allows us to identify you, such as your name, contact information, the reference number of your order, your payment information and information about your access to the website.
We may collect your personal data when you order a product or service from us (either directly or indirectly through our trusted third party partners), create a Toolfroid account, use our website and / or our mobile application and any other website accessible through our website and / or our mobile application, participate in an inquiry or contest, or when you contact us.
The categories of information that we are likely to collect are as follows:
Name, home address, e-mail address, telephone number, numbers and information contained in your identity document as such, credit / debit card information or other payment information.
Preliminary customer information, which includes your name, first name, date of birth, gender, address, phone number, email.
Information about your purchases of products and services.
Information about your use of our website and / or mobile application.
Communications exchanged with us or sent to you by mail, e-mail, chat service, phone calls or social networks.
Address, including the real-time geographic location of your computer or equipment with GPS, Bluetooth and your IP address, via the location of Wi-Fi hotspots and cell towers if you are using geolocation features and enable the Services settings of locating your computer or equipment.
Personal information relating to your physical and mental health, the presumption of the commission of offenses or the conviction for criminal offenses are considered "sensitive" personal data in accordance with the data protection laws in force. We will only process this data if you have given your explicit consent, or if needed, or if you have deliberately made the data public.
what purposes do we use your personal data, why and for how long
Your data may be used for the following purposes:
at. Provide the products and services you request: we use the information you provide us to perform the services you requested as part of your order.
b. To contact you in the event of an anomaly related to an order (ex: delay of delivery, out of stock): we send you messages on the services which you requested and the changes which apply to these services. These communications are not made for commercial purposes and can not be disabled.
c. Our partner in charge of our banking transactions performs verification / Preliminary examination of a credit card or other payment card: we use your payment information for accounting, billing and verification purposes and to detect and / or prevent any fraudulent activity.
e. Security, Health, Administration, Crime Prevention / Detection: We may disclose your information to government authorities or regulatory compliance bodies.
f. Customer Service Communications: We use your data to manage our relationship with you as a customer and to improve our services and enhance your experience with us.
g. Offer tailored services: we use your data to provide you with information that we believe may be of interest to you before, during and after your order and to personalize the services we offer, such as special offers to your customers. favorite products or other offers offered by Toolfroid;
h. Marketing: We will contact you to send you promotional offers on our products by email. You have the possibility to accept, or not, to receive these communications by indicating your choice during the order. You will also have the opportunity, at each of our electronic communications, to indicate that you no longer wish to receive marketing communications.
We will only process your personal data within the framework provided by law. The legal basis will vary depending on why we have collected and need to use your personal data.
In the majority of cases, we need your personal data to proceed with the order, conclude a contract with you and execute the contract.
The processing of your personal data may be necessary also in the following cases:
You have consented to the processing of your personal data (for example for marketing purposes);
It is in our legitimate interest as a cold store distributor (eg for administrative purposes).
We will not keep your data longer than necessary to achieve the purposes for which they are processed. To determine the appropriate retention period, the quantity, nature and sensitivity of the personal data, the purposes for which we process them and the possibility of achieving these purposes in other ways are taken into account.
We also need to consider the length of time that we may need to retain personal data in order to meet our legal obligations (for example, with regard to requests for cancellation of orders) or to process claims, questions and defend our interests in the event of a claim for compensation. For details on how to keep your Toolfroid account information, please visit the Toolfroid account section below.
As soon as we no longer need your personal data, we delete or destroy it safely. We are also attentive to any possibility of reducing the time of use of personal data and anonymization of your personal data so that they can no longer be associated with you or identify you, in which case we may use this information without further formalities. .
Security of your personal data
We follow strict security procedures as to the retention and disclosure of your personal data, and to protect them against accidental loss, destruction or alteration. Sensitive data, such as the customer's credit card number and expiry date, is fully encrypted and protected using a TLS protocol to prevent the exchanged information from being intercepted in the clear by a third party during the transaction. transaction.
The numbers on your card are encrypted instantly and are not accessible to us. In addition, PayPlug does not maintain card numbers and relies on a secure infrastructure that complies with the international PCI-DSS standard. To learn more about this standard, click here.
All the pages of the PayPlug website, as well as the transmission links are secured in TLS and benefit from a Thawte Extended Validation security certificate.
Sharing your personal data
Your personal data may be shared with other Toolfroid partner companies
at. Government authorities, regulatory bodies;
b. Trusted service providers we rely on for certain activities, such as call centers that assist our customers, cloud and marketing service providers that help our marketing teams conduct customer surveys and targeted marketing campaigns;
c. Payment companies that facilitate your payments and anti-fraud checks, who may need information about your method of payment and your order to process the payment or ensure the security of the transaction;
d. Legal counsel or other professional advisers, courts and law enforcement agencies in all countries in which we operate to enforce rights in connection with our contract with you;
e. Trusted partners (identified on our website) who offer related products and services on our website: if you buy products and services offered on our websites by third parties, you may be a client of Toolfroid and these third parties , and we and our partners may collect and share information about you, such as your contact information and billing information. We are not responsible for the use of your personal data by third parties where such use is permitted for their own purposes. We invite you to their privacy policies for more information.
f. Social Networks: You may be able to access third-party social media services from our website or mobile application or before consulting our website or application. When you are registered with your social network account, we collect the personal information you have chosen to share with us through these social media services, in accordance with their privacy settings to improve and personalize your use of our site. internet or mobile application. We can also use social media plug-ins on our website or mobile app. As a result, your information will be shared with your social media provider and eventually featured on your social media profile for sharing with others on your network. We encourage you to review the privacy policies of these third-party social media providers to learn more about these practices.
Toolfroid account section
We take extra precautions to protect the privacy and safety of children. As a result, children under 18 are not allowed to open a Toolfroid account. We remove any Toolfroid account created by a child under 18, as soon as we become aware of it.
You can stay connected to your Toolfroid account by checking the "Stay connected" box. This option will only apply to the computer / equipment and the browser you are using when you check the box. If you do not want to stay logged in on a particular browser, simply log out of my Toolfroid account on that same browser.
When our use of your personal data depends on your consent, you have the option to withdraw your consent to the processing of your personal data and delete this data at any time by clicking on the "delete" buttons in your Toolfroid account.
We keep the personal information contained in your Toolfroid account as long as you keep your account open. The general retention periods apply to all personal data that we collect to enter into a contract with you or to execute the contract or because we are legally obliged to treat them.
Cookies and follow-up on the site
Cookies are small text files that are transferred to your computer's hard drive through your web browser to allow us to recognize your browser and help us track visitors to our site, allowing us to better understand products and services. services that will be most appropriate for you. A cookie contains your contact information and information to enable us to identify your computer when you browse our site in order to help you complete your order. Most web browsers automatically accept cookies, however, if you wish, you can change these browser settings to accept, reject, and delete cookies. The "help" section in the toolbar for most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. If you decide to change these settings, some features may not work as expected. The cookies we use do not detect all the information stored on your computers.
For more information about cookies and how to stop installed cookies visit the following website: http://www.allaboutcookies.org/en/
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of websites. This software does not allow us to capture personal information of passengers.
Your rights to data protection
In accordance with the law, you have the right under certain circumstances to:
Request information to find out if we have personal information about you and, if so, what is this information and why we keep it / use it.
Request access to your personal information (commonly called "request for access to personal data"). This request allows you to receive a copy of the personal information we hold about you and to verify that we are legally processing this data.
Request correction of the personal information we have about you. This allows you to rectify any incomplete or inaccurate information we have about you.
Request the removal of your personal information. This allows you to ask us to delete or remove any personal information that we no longer have reason to handle. You also have the right to ask us to delete or remove your personal information when you have asserted your right to object to the processing of your data (see below).
Oppose the processing of your personal information in the event that we have a legitimate interest (or the interest of a third party) in doing so and when there is a reason for your particular situation that makes you object to the treatment. You also have the right to object if we process your personal information for direct marketing purposes.
Oppose automated individual decision-making including profiling, so that we do not make automated decision-making on our part through the use of your personal information or your profiling.
Request limited processing of your personal information. This allows you to ask us to suspend the processing of your personal information, for example if you want to establish the accuracy or reason of the data processing.
Request the transfer of your personal information for your benefit or for the benefit of another controller in an electronic and structured format (right to data portability). This allows you to retrieve and transfer your data in an electronically usable format.
Withdraw your consent. When you have consented to the collection, processing and transfer of your personal information for a particular purpose, you have the right to withdraw your consent for this data processing at any time. Once we receive the notice of withdrawal of your consent, we will no longer process your information for the purpose (s) for which you gave your consent, unless we have a legitimate reason to do so.
If you wish to claim one of these rights, please send us an e-mail via our form or by post.
You will not have to pay any fees to access your personal information (or to exercise any other of your rights). However, we may charge you a reasonable fee if your access request is manifestly unfounded or improper. We may also refuse to grant your request for the same reasons.
We may ask you for specific information to help us confirm your identity and to ensure that you respect your right to access this information (or for the exercise of any other of your rights). This is a security measure to ensure the non-disclosure of your personal information to an unauthorized person to view.