Data protection

General Data Protection Regulation (GDPR)


Toolfroid is committed to protecting your privacy and takes compliance with its obligations regarding the security of customer information very seriously. We are clear and transparent about what information we collect and how we use it.

This Privacy Policy sets out the following:

Where the data comes from;

What we do with this data;

How we store data;

To whom we transfer or disclose this data;

How we approach your data protection rights;

And how we comply with data protection regulations.

All personal data is collected and processed in accordance with French and European data protection laws. 


Personal data we collect

By "personal data" we mean any data about you that allows us to identify you, such as your name, contact details, order reference number, payment information and information relating to your access to the website.

We may collect your personal data when you order a product or service from us (either directly or indirectly through our trusted third-party partners), create a Toolfroid account, use our website and/or our mobile application as well as any other website accessible through our website and/or our mobile application, participate in a survey or contest, or when you contact us.

The categories of information we may collect are as follows:

Name, home address, email address, telephone number, numbers and information contained in your recognized identity document, credit/debit card information or other payment information.

Prior customer information, which includes your surname, first name, date of birth, gender, address, telephone number, email.

Information relating to your purchases of products and services.

Information relating to your use of our website and/or mobile application.

Communications exchanged with us or that you send to us by post, electronic messages, chat service, telephone calls or on social networks.

Address, including the real-time geographic location of your computer or device with GPS, Bluetooth, and your IP address, via the location of Wi-Fi hotspots and cell towers if you use geolocation features and enable Services settings. location of your computer or equipment.

Personal information relating to your physical and mental health, suspected commission of offenses or conviction for criminal offenses is considered "sensitive" personal data under applicable data protection laws. We will only process this data if you have given your explicit consent, or if necessary or if you have deliberately made this data public.



For what purposes do we use your personal data, why and for how long

Your data may be used for the following purposes:

a. Provide the products and services you request: We use the information you provide to us to perform the services you have requested as part of your order. 

b. Contact you in the event of an anomaly related to an order (e.g. late delivery, out of stock): we send you messages about the services you have requested and the changes that apply to these services. These communications are not made for commercial purposes and cannot be deactivated.

vs. Our service provider partner in charge of our banking transactions carries out verification / Preliminary examination of a credit card or other payment card: we use your payment information for accounting, billing and verification purposes and to detect and/or prevent any fraudulent activity.

d. For administrative or legal purposes: We use your data to conduct statistical and business analysis, systems testing, customer surveys, maintenance and development activities, or to settle a dispute or claim. Please note that we may perform data profiling based on the data we collect from you for statistical and business analysis purposes. Any profiling activity will be carried out only after obtaining your prior consent and doing our best to ensure that all data used is accurate. By providing your personal data, you explicitly agree that we use your data to carry out profiling activities in accordance with this privacy policy.

e. Security, health, administration, crime prevention/detection: we may disclose your information to governmental authorities or to bodies responsible for ensuring compliance with regulations.

f. Customer Service Communications: We use your data to manage our relationship with you as a customer and to improve our services and improve your experience with us.

g. Provide tailored services: We use your data to provide you with information we think may be of interest to you before, during and after your order and to personalize the services we provide to you, such as special offers to your favorite products or other offers offered by Toolfroid;

h. Marketing: We will contact you with promotional offers on our products via email messages. You have the option to opt in or out of receiving these communications by indicating your choice during checkout. You will also have the possibility, with each of our electronic communications, to indicate that you no longer wish to receive marketing communications.

We will only process your personal data as provided by law. The legal basis will vary depending on why we have collected and need to use your personal data.

In the majority of cases, we need your personal data to process the order, enter into a contract with you and perform the said contract.

The processing of your personal data may also be necessary in the following cases:

  • You have consented to the processing of your personal data (e.g. for marketing purposes);
  • This is in our legitimate interest as a refrigerated distributor (e.g. for administrative purposes).


We will not retain your data longer than necessary to achieve the purposes for which it is processed. To determine the appropriate retention period, the amount, nature and sensitivity of the personal data, the purposes for which we process them and the possibility that we have of achieving these purposes by other means are taken into account.

We also need to consider the lengths of time we might need to retain personal data in order to satisfy our legal obligations (for example, in relation to order cancellation requests) or to process complaints, queries and defend our interests in the event of a claim for compensation. For more details on the retention of information on your Toolfroid account, please see the section below relating to the Toolfroid account.

As soon as we no longer need your personal data, we securely delete or destroy it. We are also attentive to any possibility of reducing the time of use of personal data and of anonymizing your personal data so that they can no longer be associated with you or identify you, in which case we may use this information without further formality. . 



Security of your personal data

We follow strict security procedures for the retention and disclosure of your personal data, and to protect it against accidental loss, destruction or alteration. Sensitive data, such as the customer's credit card number and expiration date, is fully encrypted and protected using a TLS protocol to prevent the information exchanged from being intercepted in the clear by a third party during the transmission. transaction.

Your card numbers are encrypted instantly and are not accessible to us. In addition, PayPlug does not store card numbers and relies on a secure infrastructure that complies with the international PCI-DSS standard. To learn more about this standard, Click here.
All the pages of the PayPlug website, as well as the transmission links are secured in TLS and benefit from a Thawte Extended Validation security certificate.

We may share your information with trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to put in place appropriate technical and operational security measures to protect your personal data, in accordance with French and European data protection laws. 



Sharing your personal data

Your personal data may be shared with other Toolfroid partner companies

For the purposes set out in this Privacy Policy, we may also share your Personal Data with the following third parties:

has. Government authorities, regulatory compliance bodies;

b. Trusted service providers that we use for certain activities such as call centers that support our customers, cloud and marketing service providers that help our marketing teams with customer surveys and targeted marketing campaigns;

vs. Payment companies that facilitate your payments and anti-fraud checks, which may need your payment method and order information to process payment or ensure the security of the transaction;

d. Legal or other professional advisers, courts and law enforcement agencies in all countries in which we operate in order to enforce rights in connection with our contract with you;

e. Trusted partners (identified on our website) who offer related products and services on our website: if you purchase products and services offered on our websites by third parties, you may be a customer of Toolfroid and such third parties , and we and our partners may collect and share information about you, such as your contact details and billing information. We are not responsible for the use of your personal data by third parties when such use is permitted for their own purposes. We invite you to their privacy policies for more information.

f. Social Media: You may be able to access third party social media services from our website or mobile application or prior to visiting our website or application. When you are registered with your social media account, we collect the personal information you choose to share with us through those social media services in accordance with their privacy settings in order to improve and personalize your use of our site. web or mobile app. We may also use social media plug-ins on our website or mobile application. As such, your information will be shared with your social media provider and possibly featured on your social media profile for the purpose of sharing with others on your network. We invite you to consult the policy of these third-party social media providers concerning your privacy to learn more about these practices. 



Toolfroid account section

All data collected during your registration to the Toolfroid account section will be processed in accordance with this privacy policy.

We take extra precautions to protect the privacy and safety of children. Consequently, children under the age of 18 are not authorized to open a Toolfroid account. We delete any Toolfroid account created by a child under the age of 18 as soon as we become aware of it.

You can stay logged in to your Toolfroid account by checking the "Stay logged in" box. This option will only apply on the computer/equipment and browser you are using when you check the box. If you don't want to stay logged in on a particular browser, simply log out of my Toolfroid account on that same browser.

Where our use of your personal data depends on your consent, you have the option to withdraw your consent to the processing of your personal data and to delete such data at any time by clicking on the "delete" buttons in your Toolfroid account.

We keep the personal information contained in your Toolfroid account as long as you keep your account open. The general retention periods apply to all personal data that we collect to enter into a contract with you or to perform such contract or because we are legally obliged to process it. 



Cookies and Site Tracking

This site uses cookies that allow us to improve your experience of our services and to provide certain features that may be useful to you (click here to view Toolfroid's cookie management policy). This may include cookies from media and advertising partners that are placed on your computer when you visit our Website or App. Please visit our partners' sites for more information about their privacy policy and cookie management policy.

Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognize your browser and help us track visitors to our site, allowing us to better understand the products and services that will be most appropriate for you. A cookie contains your contact information and information to allow us to identify your computer as you browse our site in order to help you complete your order. Most web browsers automatically accept cookies, however, if you wish, you can modify these browser settings to accept, refuse and delete cookies. The "help" part in the toolbar for most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. If you decide to change these settings, some features may not work as expected. The cookies we use do not detect all information stored on your computers.

For more information about cookies and how to stop cookies being set visit the following website:

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of websites. This software does not allow us to capture personal information of passengers.



Your data protection rights

By law, you have the right in certain circumstances to:

Request information to find out if we have any personal information about you and, if so, what that information is and why we keep/use it.      

Request access to your personal information (commonly referred to as a "personal data subject access request"). This request allows you to receive a copy of the personal information we hold about you and to verify that we are processing this data lawfully.

Request correction of the personal information we hold about you. This allows you to rectify any incomplete or inaccurate information we hold about you.

Request deletion of your personal information. This allows you to ask us to delete or remove any personal information that we no longer need to process. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to the processing of your data (see below).

Object to the processing of your personal information where we have a legitimate interest (or the interest of a third party) to do so and where there is a reason relating to your particular situation that you wish to object to the processing. You also have the right to object in the event that we process your personal information for direct marketing purposes.

Oppose automated individual decision-making, including profiling, so that you are not subject to automated decision-making by us through the use of your personal information or your profiling.

Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example if you want to establish the accuracy or the reason for processing the data.

Request the transfer of your personal information for your benefit or for the benefit of another data controller in an electronic and structured format (right to data portability). This allows you to retrieve and transfer your data in an electronically usable format.

Withdraw your consent. Where you have consented to the collection, processing and transfer of your personal information for a particular purpose, you have the right to withdraw your consent for that data processing at any time. Once we receive the notification of withdrawal of your consent, we will no longer process your information for the purpose(s) for which you gave your consent, unless we have a legitimate reason to do so.

If you wish to exercise any of these rights, please email us through our form or by post.

You will not have to pay any fees to access your personal information (or to exercise any other of your rights). However, we may charge you a reasonable amount of fees if your request for access is manifestly unfounded or abusive. We may also refuse to comply with your request for the same reasons.

We may ask you for specific information to help us confirm your identity and ensure that your right of access to this information is respected (or for the exercise of any other of your rights). This is a security measure to ensure that your personal information is not disclosed to anyone who is not authorized to view it.



Changes to the Privacy Policy

Our privacy policy may change from time to time and changes to it will be notified to you by email or by a notice on our website.

See official texts